May 29 2008
Goodbye to IHOP
Cameron and Andrew had overlapping baseball practices tonight lasting from 5-7pm. Since Jared is out-of-town and it was also the last day of school, I decided to take the kids to IHOP for dinner as a treat (I was also exhausted and had just cleaned and mopped the kitchen and didn’t want to redo it right away). IHOP was not a good choice. The service was awful. First of all the server wouldn’t stop commenting that I must be completely crazy and she would shoot herself if she had 6 kids. Well, that is why I have 6 kids and you don’t, lady. I enjoy my 6 kids and they behaved like angels the whole dinner. She asked me how old I was and I said that I was 29. She replied to that, “Well, @#$*, you just keep poppin’ em out, doncha?!” Then it took forever to get our drinks and we were extremely thirsty, it took forever for her to take our order, and- you guessed it- it took forever to get our food. When the food did arrive we had one meal we didn’t order and were missing a meal we did order. It took 30 minutes for that meal to arrive and so, in the meantime, poor Cameron just shared my food. In that 30 minutes, I requested refills for all of us (our first and only refills) 3 times. We finally got them at the same time as Cameron’s food. Of course, by that time we had all finished and just wanted to get the check and leave. When I first ordered chocolate milk for the kids, I asked if there was a charge for a refill on chocolate milk (IHOP is funny about its refills and doesn’t have consisted rules or charges). The server told me there wasn’t. When she brought the check, she had charged me for both the meal I ordered that arrived 30 minutes late and the meal I didn’t order. When I brought this to her attention, she said, “I know, but I didn’t charge you for the kids’ refills.” I said, “Ummm, you’re right. Because you said there wasn’t a charge for them.” She said, “Well, there is.” To which I replied, “But seeing as how you didn’t bring them until 30 minutes after we asked for them and we had already finished our food, I wouldn’t pay for them anyway. I would ask you to remove the charge for the late food as well, but I’ll just settle for you taking off the meal I didn’t order.” So she took off the extra meal and I signed the receipt. Right in front of me, she then proceeded to hold the receipt up to a co-worker’s face and say, “Can you believe that’s all she left me?!” So I said, “Look. That is 15% which is way more than you deserved. I had a bad day and figured you might have too and so I was cutting you some slack. Don’t make me regret it.” She looked a bit sheepish then and we left. However, this is not the first time we have received horrible service at this particular IHOP and I’m sure it wouldn’t be the last. I think we will take a hiatus from IHOP. Sorry, kids, no more Funny Faces for you.